Hi, just to give you the low-down quickly...
my mum brought a laptop and i thought it was slow, sluggish and unresponsive as it kept freezing etc.
Anyway i emailed the company and they gave me this to do:
Once you have logged in to Windows, please click on Start > Computer. In here, please right click on OS Install (C:) Click Properties > Tools and under Error Checking please click Check Now. Tick both boxes and click Start. A message will appear to which you answer Yes. Click OK on the following screen and then proceed to restart your computer in the normal way.
Please let the machine run through the check. It should take about 30 minutes to complete and it will automatically get you back in to Windows.
Click Start and search for msconfig. This should come up with 1 program in the left hand column. Please double click it and click Continue if prompted. Choose Startup and un-tick all options. Click OK, restart and test.
If you have only a software firewall running this will be disabled so you should not use a broadband internet connection in this state unless you have a Hardware firewall in a router.
If the problem does not occur, go back to MSCONFIG, tick one of the options and retest
So i've done that and it seems to have made a diff as it's not being as slow or crashing anymore.
but now i want to check if it's performing well and this is not just a fluke, so i wanted to ask any of you techie minded lovely beeries for any ways i can test the performance, checks i can run etc before going back to my mum and telling her it's all working.
as you've probably gathered i'm not that techie minded, i know the basics which generally gets me trough.
so thanking you in advance for any help you may be able to give